Help & Support
Where is my order?
Track your order in seconds. Once your order ships, you’ll receive a tracking link by email so you can follow it every step of the way.
How to return my order?
Not the right fit? No problem. We offer a simple return process so you can shop with confidence and find what truly works for your sleep.
Contact us
Need help choosing the right product or have a question? Our support team is here to help you sleep better.
Frequently Asked Questions
Shipping & Delivery
Shipping & Delivery
How long does delivery take?
Orders are processed quickly (usually same business day if order placed by 16:00), and delivery times vary by product and location. In most cases, delivery takes 2–7 business days across Europe.
Do you offer free shipping?
Yes — we offer free shipping on orders over 100 EUR, depending on your location and order value. Shipping costs (if any) are shown clearly at checkout.
How can I track my order?
Once your order has shipped, you’ll receive an email with a tracking link so you can follow your delivery in real time. If you can't track it, please contact our customer service at hello@brightrsleep.de
What if my order is delayed or missing?
If you haven’t received your order within the expected timeframe, contact our support team and we’ll resolve it as quickly as possible.
Returns & Comfort trials
Returns & Comfort trials
Do you offer a sleep trial?
Yes — we offer risk-free trials so you can test your comfort at home:
- Pillows: 30-night comfort guarantee
- Mattress toppers: up to 100-night trial
Can I return my order if it’s not right for me?
Absolutely. You can request a return within:
- 30 days for pillows
- 100 days for toppers (after trying for at least 60 nights for free returns)
Are returns free?
Customer is responsible for return shipping of the order. Please check our return policy for more details.
What happens to returned products?
Returned items are either donated or responsibly refurbished, helping reduce environmental impact.
Product & Support
Product & Support
How do I choose the right pillow or topper for me?
The right choice depends on how you sleep, your body type, and where you feel discomfort. Our pillows and toppers are designed to improve support and alignment, helping you sleep more comfortably.
Do you offer a sleep quiz?
Yes — our quick sleep quiz helps you find the best product for your needs, whether that’s a pillow, topper, or both.
How does the quiz work?
It takes less than a minute. Answer a few simple questions about your sleep position, comfort preferences, and any pain points, and we’ll recommend the right solution.
What if I’m still not sure after the quiz?
Our team is here to help. You can contact us anytime for personalized guidance based on your sleep needs.
Can I adjust the product after I receive it?
Our pillows are fully adjustable, allowing you to customize height and firmness. Our toppers are designed to provide immediate comfort and support from the first night.
